Reference

Terms & Conditions That Protect You and Us

Our Terms & Conditions are built around how you register, deposit via DANA, OVO, GoPay or QRIS, play live tables and slots, and withdraw your funds.

Account verification required before first withdrawalOne account per person, one deposit method per currencyDANA, OVO, GoPay and QRIS deposits processed instantly

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What Our Terms Cover and Where They Apply

365parlay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account with 365parlay, you agree to follow our Terms & Conditions. Your eligibility and what games you can access depends on local law and your region within Indonesia. We hold your personal data securely and only use it to verify your identity,

1
process your deposits and withdrawals, send you support messages, and meet legal reporting requirements. Your account balance and transaction history remain yours; we do not share your login details or payment data with third parties unless required by law. If you suspect fraud or unauthorised access,
2
contact our support team immediately. Withdrawals are processed within 24 hours after verification; we may delay payouts if we need to confirm your identity or detect irregular patterns.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP FAST

How to Reach Us About Terms Questions

Team online

Live chat support

Open your account and find the chat icon in the lobby. Our team responds within a few minutes during operating hours, seven days a week.

Email support

Send questions about account rights, data retention or policy changes to our support address. Responses arrive within 24 hours on business days.

In-app account settings

Review your personal data, linked payment methods and security settings any time from your account dashboard. Update them instantly without contacting support.

DATA & SECURITY

How We Handle Your Information

Account verification

Before your first withdrawal, we ask for your full name, date of birth and identity document. This step confirms you are who you say you are and keeps your account and funds safe.

Data retention

We keep your account data for as long as your account is active, plus five years after closure. You can request data deletion where local law permits; contact support for the process.

Payment data security

DANA, OVO, GoPay and QRIS payments are encrypted end-to-end. We store only a token reference, not your actual payment credentials, so your wallet stays protected.

Cookie and tracking

We use cookies to keep you logged in, remember your settings and prevent fraud. You can disable non-essential cookies in your browser; essential ones are required for login.

Changes to terms

When we update the Terms & Conditions, we notify you via email and in-app message at least 30 days before the change takes effect. Your continued use of your account means you accept the update.

Request your data

Contact our support team to ask for a copy of all data we hold about you, including deposits, withdrawals and account activity. We send the file within 14 days.

Your Account Rights and Our Expectations

Your account is yours alone. You cannot share login details, transfer it to another person, or open a second account.

How Deposits and Withdrawals Work Under Our Terms

Deposits via DANA, OVO, GoPay and QRIS are instant and carry no hidden fees. The amount you deposit is the amount that lands in your wallet.

Terms & Conditions — Frequently Asked

No. Our Terms & Conditions allow only one account per person. If we detect a second account linked to your identity or payment method, we may suspend both. If you have forgotten your login, contact support to recover your existing account instead of opening a new one.

Go to the login page and tap 'Forgot password'. We'll send a reset link to your registered email. If you cannot access your email, contact our support team with proof of identity. We can verify you and restore your access within a few hours.

No. We use encrypted tokens so we never store your actual payment credentials. Only your linked wallet ID is saved. Your payment provider manages your real account data, and we cannot see it or charge you without your approval each time.

Yes. Email our support team requesting account closure and data deletion. We'll confirm your identity, close your account and delete your personal data within 30 days. Your transaction history may be retained for legal reasons, but your name and contact details are removed.

Contact support immediately with the transaction date and amount. We'll check our records and your payment provider's records to trace the funds. If we find an error on our side, we'll correct it. Disputes usually resolve within five business days.

We keep transaction records and account history for five years after closure to comply with financial regulations. Your personal details (name, email, identity number) are deleted within 30 days of your request, unless legal holds prevent deletion.

Withdrawals require identity verification and match your registered payment method. Even with your password, an outsider cannot withdraw to a different wallet without passing verification. Keep your password secret and enable app notifications so you see every login.

Terms & Conditions That Protect You and Us

How to Reach Us About Terms Questions

Live chat support

Email support

In-app account settings

How We Handle Your Information

Account verification

Data retention

Payment data security

Cookie and tracking

Changes to terms

Request your data

Your Account Rights and Our Expectations

How Deposits and Withdrawals Work Under Our Terms

Terms & Conditions — Frequently Asked

01 Can I have more than one account on 365parlay?

02 What happens if I forget my password or lose access?

03 Are my DANA, OVO, GoPay and QRIS details stored on 365parlay?

04 Can I delete my account and personal data?

05 What if I dispute a withdrawal or deposit?

06 How long do you keep my account data after I close my account?

07 Can someone else withdraw money from my account if they know my password?

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