Reference

We Keep Your Information Private and Secure

Q: Can I delete my account and all my personal data?

Yes. Contact support@365parlay.xyz and request account closure. We will delete your personal data within 30 days, except transaction records required by law, which we retain for seven years. Your choice depends on local law.

Q: What happens if I lose access to my phone number?

Contact support@365parlay.xyz with your account email and alternative ID verification. We can update your phone number and re-enable access to your account within 24 hours.

When you open an account with 365parlay, we collect only what we need to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and keep your…

Account verification detailsPayment and transaction recordsDevice and login informationYour withdrawal history

Explore the Lobby Read FAQ

What Information We Collect and Why

365parlay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, date of birth and ID details when you register — this is required to verify your identity and meet local regulations where we operate. During gameplay, we log your login times, device type, IP address and the games you

1
play to detect fraud and keep your account secure. Your payment data — deposits through DANA, OVO, GoPay and QRIS, withdrawal requests and transaction history — is stored separately from your profile and processed only to complete your requests. We may also track your browser cookies
2
and session activity to remember your preferences and improve the lobby experience. Access and retention of your data depends on local law in the regions where you play.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy requests to our data team at [email protected]. We respond within 48 hours with confirmation of receipt and a timeline for your inquiry.

Live Chat

Open your account and reach our support team via in-lobby chat Monday to Friday, 08:00–22:00 Jakarta time. Ask about your data, account access or privacy rights.

Account Settings

Visit your profile page under Settings > Privacy to view and download your stored data, adjust cookie preferences, or request corrections to your information.

DATA SECURITY

How We Protect and Handle Your Data

Encryption in Transit

All communication between your device and 365parlay uses SSL encryption. Your login credentials, payment details and personal information are protected during every transaction.

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS payment credentials are never stored on our servers. Payment processing is handled by certified third-party gateways that comply with local financial security standards.

Account Access Controls

We use two-factor authentication and session timeout to prevent unauthorized access to your account. Your withdrawal requests require email verification before processing.

Data Retention

We keep your account data for the lifetime of your account and for seven years after closure for regulatory compliance. Transaction records are retained according to local law and banking requirements.

Third-Party Access

We only share your data with payment processors, fraud-detection services and legal authorities where required by law. You can request a list of all third parties that have accessed your information.

Your Privacy Rights

You can request access to, correction of, or deletion of your personal data at any time. Contact [email protected] with your account email to exercise these rights within 30 days.

Privacy Policy — Your Questions Answered

Yes. Contact [email protected] and request account closure. We will delete your personal data within 30 days, except transaction records required by law, which we retain for seven years. Your choice depends on local law.

No. We never sell your personal information. We only share data with payment processors, fraud-prevention services and legal authorities where required. You always retain ownership of your data.

Verification protects your account and complies with local anti-money-laundering regulations. Your ID is encrypted and stored securely, accessed only during account verification and withdrawal requests.

We retain your play history for as long as your account is active. After account closure, game logs are retained for one year for dispute resolution, then securely deleted.

Contact [email protected] with your account email and alternative ID verification. We can update your phone number and re-enable access to your account within 24 hours.

Yes, we use cookies to remember your login, language and game preferences. Visit Settings > Privacy in your account to manage cookie preferences. Essential security cookies cannot be disabled.

Yes. Visit Settings > Privacy and select 'Download My Data'. We'll email you a complete record of your account, transactions and activity within 10 business days.

We Keep Your Information Private and Secure

How to Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

How We Protect and Handle Your Data

Encryption in Transit

Payment Data Isolation

Account Access Controls

Data Retention

Third-Party Access

Your Privacy Rights

Privacy Policy — Your Questions Answered

01 Can I delete my account and all my personal data?

02 Do you sell my data to third parties?

03 Why do you ask for my ID when I register?

04 How long do you keep my game history?

05 What happens if I lose access to my phone number?

06 Do you use cookies, and can I opt out?

07 Can I download all the data you have about me?

Related Pages